Shipping Policy
We aim to deliver your jewelry safely and on time.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
Estimated delivery timelines:
- Domestic Orders: 3–7 business days
- Delivery times may vary depending on location, courier availability, and unforeseen delays.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping may be available on selected orders or promotional offers.
Order Tracking
Once your order is shipped, a tracking number and shipping details will be shared through email or SMS.
Delayed Deliveries
While we try to ensure timely delivery, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Public holidays
- Incorrect shipping details provided by the customer
Incorrect Address
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for re-dispatch.
Damaged Package
If the package appears damaged or tampered with upon delivery, please contact customer support immediately with photos of the package and product.
Customer Support: shubha@selenes.in
Delivery Availability
Shipping services are subject to courier partner coverage and availability in specific locations.
Contact Support
For shipping-related questions or assistance, contact:
shubha@selenes.in