Return & Refund Policy

We want you to love your jewelry purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions below.

Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be:
• Unused and unworn
• In original condition
• Returned with original packaging, tags, and invoice
• Returns will not be accepted for:
• Damaged or used products
• Customized or personalized jewelry
• Products purchased during clearance or special sale offers

Non-Returnable Products

For hygiene and safety reasons, certain earrings may not be eligible for return unless received damaged or defective.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact customer support within 48 hours of delivery with:

• Order number
• Clear photos of the product and packaging

Customer Support: shubha@selenes.in

Refund Process

• Once the returned item is received and inspected, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.

Exchange Policy

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

Return Shipping

• Customers are responsible for return shipping charges unless the item received is defective or incorrect.
• Secure packaging is recommended for all return shipments.

Cancellation Policy

Orders can only be cancelled before they are shipped. Once dispatched, cancellations are not possible.

Contact Support

For any return, refund, or exchange related queries, please contact:

shubha@selenes.in